Case Studies

Case Study - Riverina Regional Library

The biggest challenge for us is that we are working with nineteen branches across thirteen local government areas.   When each council has different policies on areas outside of our sphere of influence, such as human resources, it can make the journey a bit convoluted! Read more.

Case Study - Kimberley Higgins, Albany, WA

With our Library becoming much more technology focused it is more important now than ever to become an eSmart Library. It has encouraged us to revisit the way we do things and look for improvements that will be beneficial to the staff and community.

People who do not have access at home can come into the Library knowing they can get connected in a safe environment and be confident in asking our trained staff for help if they get stuck.

Case Study 3 - Irene O’Neill, Hume, VIC

We believe that eSmart will assist Hume Libraries in providing a safe environment for Hume residents to access digital technology in our libraries. Many Hume residents do not have access to computers at home and rely on the library for internet and email access. eSmart is providing us with the opportunity to identify gaps in staff skills and knowledge. Up-skilling of staff in digital technologies will increase the confidence of staff to assist library customers. We also hope to use this opportunity to take the eSmart message to the community through our association with neighbourhood houses and groups such as the U3A (University of the 3rd Age).

Hume Libraries in Victoria 'first eSmart Library in Australia' celebration - September 2014
Case Study - Jan Richards, Central West, NSW

As coordinators, my colleague Vicky and myself have put in place a weekly eSmart meeting where we chart where we're up to and look at the way forward (we're totally in love with the Action Plan which makes us feel like winners). This then leads into our weekly staff meeting the following day where eSmart is a regular agenda item. Since the induction we've found that staff are naturally talking about how eSmart fits in with initiatives and issues.


Our coordinators

Our eSmart Libraries coordinators are responsible for implementing the eSmart Framework within their library. Find out about each of their experiences with eSmart below.

Kimberley Higgins​, Albany, WA​

Jan Richards​,​​ Central West, NSW

Jenny Mustey​​, Campaspe, VIC

Mandy Tamlin​, SA

Sarah Steed​, ACT

Birgit Nielsen​, NT

You may also be interested in

  • What is eSmart Libraries

    The Alannah & Madeline Foundation and the Telstra Foundation formed a partnership in 2012 to develop and implement eSmart Libraries.

    Read More >
  • Why your Library needs eSmart

    Libraries are the knowledge centres at the forefront of providing access and assistance to the community.

    Read More >
  • Benefits of eSmart Libraries

    Providing skills and resources for the library community to confidently manage cyber-issues and continue to embrace the positive aspects of online activity.

    Read More >

National eSmart Week 2016

Celebrating cyber safety and digital inclusion - 5 to 9 September 2016.

Read More >

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